Providing support through our call line and Messenger service is our primary focus. We have trained respondents who can carry out emotional conversations without judgment. They are culturally competent and aim to validate the challenges people experience as a result of mental health concerns. Sukoon takes a holistic perspective by recognizing the intersectionality of callers in society. We are a team of listeners who are trained and passionate about what you have to say. We are here to empower you, and hope to work with you to recognize your own strengths, protective factors and a sense of hope.

We offer support regarding the following: Depression, Suicide, Grief & Loss, Sexual assault, Religious and/or Cultural Challenges, Substance Use, Child Abuse or Neglect, Intimate Partner Violence, Financial Stress, Being Unhoused, Identity Crisis, Marriage & Divorce & More.

For any immediate crisis or medical assistance, please call 911 or 988.

Our helpline is for anyone who is going through a hard time, is feeling down, needs to talk, or is thinking about suicide. The text and call respondents are here to listen and support you through whatever difficult times you may be facing.

Absolutely. One of the purposes of the helpline is to connect community members with resources in the community. Feel free to call/text if you need assistance finding resources for your path to wellness.

Our helpline is anonymous and confidential. All information you share with our respondents will be kept completely confidential within the team. Your privacy and confidentiality are a priority for us and measures have been taken to protect that in all situations.

Exceptions to confidentiality will be made if there is concern you may be a harm to yourself or someone else or in the case where information is required to be shared by law enforcement.

Our respondents are not clinicians. Rather they are community members like you and I who are committed to supporting fellow community members in a time of need. Sukoon has developed an intensive internal training program, vetted by clinicians, to provide evidence-based guidelines for our helpline volunteers to complete before they become helpline respondents. In addition, all of our respondents are Mental Health First Aid certified.

No, we do not provide counseling. Trained respondents answer calls, and create the space for you to share whatever it is that you may be going through. They will work with you to help break down the challenges you are facing and suggest the appropriate referrals if need be. They may refer callers to local services or other appropriate intake centers based on their situation, and connect them with appropriate local assistance and support.

Sukoon respondents do not issue any Islamic rulings, nor do we discuss Islamic law. We are competent and understanding of cultural sensitivities and will connect our callers to the appropriate local Islamic institutions if asked.

You can share your feedback with us directly by responding to the automated survey sent to you immediately after using helpline services.